Telephone Banking

Telephone Banking is quick and easy and lets you manage your money 24 hours a day.

For your everyday banking needs you can use our fast automated service any time and when you need to speak to us we have a dedicated team of advisors available between 8am and 8pm. Overnight between 8pm and 8am our advisors are dedicated to helping customers who need to report fraud and lost or stolen cards. 

And don’t forget our local rate 0345 numbers are part of inclusive minutes for landline and mobile phone packages.

What you can do with Telephone Banking:

  • Check your up to date balance and recent transactions
  • Transfer money between your own and other UK bank accounts
  • Pay your bills
  • Cancel or hear details of your Direct Debits and set up standing orders
  • Order a debit card or a replacement PIN

Register for Telephone Banking

Call us on 03459 758 758 between 8am to 8pm with your account or card details. We can then register you for Telephone Banking and send your Personal Security Number (PSN) to you. You'll need to make sure we have your up-to-date mobile number on record.

Call us

You can use BT RelayUK by adding 18001 to the start of our numbers. 

Or communicate with us using sign language with our SignVideo service, available from 8am - 6p.m Monday to Friday.

Personal Banking:
 
 
 
Business Banking:
 

 

Telephone Banking for Business

If you have any questions you can call our helpline on 0345 835 3858 between 8am-6pm Monday to Friday and 9am-2pm Saturdays (excluding UK Public Holidays)

Telephone Banking for Business is free, all you pay for is the normal cost of your calls and your normal transaction charges.

Using Telephone Banking

For most of your everyday banking needs, our automated service is fastest.

Not registered for Telephone Banking? You can still access the service using:

  • your date of birth (entered in a 6-digit format, so 9th April 1967 would be 090467)
  • your CVV code (the last three digits on the signature strip on the back of your card)
1
Call us anytime

03459 758 758

Our automated service is available 24/7

2
Identify

We'll identify you from the phone number we have registered. So if you’re calling from a different number please have your account or card details and 6-digit Security Number to hand.

3
Tell us what you'd like to do

For example, say "transfer money" and the service will help you complete your transaction.

When prompted, please say in simple terms what it is you'd like to do. For example:

  • "I'd like to pay a bill."
  • "I want to transfer some money."
  • "I need to let you know I'm going abroad."
  • "I want to cancel a Direct Debit."

Alternatively you can use your phone's keypad if that's easier for you. Here are all the options you can pick from:

Service Phone keypad shortcut
Balance 1
Recent transactions 2
Transfer money 3
Bill payments 4
Direct Debits 5
Standing orders 6
Switch to another account 7
Other self service options 8
Speak to an advisor 9
To repeat this list *
 

We know that sometimes you'll want to speak to us directly so our dedicated team are on hand to help you with more complex queries.

To get you to the right place quicker, when prompted, please say in simple terms what is you would like to do so we can put you through to our team who can help you with:

  • setting up standing orders for the first time
  • arranging, amending or cancelling your overdraft
  • opening a new account with us
  • arranging an appointment in branch
  • and much more

Important Information

Internet Banking

Internet Banking is fast and secure

Find out more about Internet Banking