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Setting up Apple Pay

Your 1-stop checklist

Now more than ever, Apple Pay is a better way to pay with your TSB account. It’s contactless, safe and easy. If you’ve never made a contactless payment with Apple Pay, it’s simple to set up before you leave home. 

If you're eligible for contactless payments and you've got one of the devices from section A and one of the cards from section B below, you're ready to begin the setup checklist.

A. Supported Apple devices

You can pay in shops or make payments in apps.

Please check the Apple website for the latest list of supported devices.

B. Accounts and cards

Debit cards
Available with Apple Pay
Any Visa debit cards
Not available with Apple Pay 
ATM Cards
Under 19 accounts where the customer is below 13 years of age 
Accounts with Control
Credit cards
Available with Apple Pay
Any Mastercard & Visa credit cards
Not available with Apple Pay 
Any American Express cards
Additional card holders 
 

To use Apple Pay, your device needs to be running iOS 8.1 or later. You can check which version of operating system it's using by going to 'Settings' > 'General' > 'About', then scrolling down and looking for 'Version'.

Under 'About' in the menu you should see a 'Software Update' notification if your device is on an older version.

Go to the 'Settings' icon on your device, select 'Use iCloud' and follow the on-screen instructions.

We also recommend setting up Find My iPhone in case your device is lost or stolen. See our Apple Pay security page for more information.

To activate Touch ID on your iPhone or iPad:

  • Tap 'Settings' > 'Touch ID & Passcode', then enter your Passcode - you'll need to set one up if you haven't already
  • Tap 'Add a Fingerprint' and hold your device as you normally would when touching the Home button
  • Follow the on-screen instructions
  • Tap ‘Settings’ > ‘Face ID & Passcode’ 

  • Tap ‘Set up Face ID’

  • Follow the on-screen instructions

You can add up to 8 different credit or debit cards to the Wallet app or your Apple Watch. And if you’re adding more than 1, you can choose which one you’d like as your default card.

To add cards via your iPhone:

  • open the Wallet app
  • select the '+' button
  • follow the on-screen instructions

To add cards to your Apple Watch:

  • open the Apple Watch app on your iPhone that's paired with Apple Watch
  • tap 'Wallet & Apple Pay'
  • tap 'Add credit or debit card'
  • follow the on-screen instructions

To add cards to your Mac or iPad:

  • open 'Settings'
  • tap 'Wallet & Apple Pay'
  • then select 'Add credit or debit card' 
  • follow the on-screen instructions

Please note: if you have a brand new or replacement credit card, you'll need to activate the card for Apple Pay to work. This is a security feature to make sure that no-one else has got hold of your card.

Here's how to make your TSB account your default card if you've registered more than 1:

Go to Settings, select 'Wallet & Apple Pay', tap 'default card' and select your TSB card.

Please check the Apple website for more details on adding cards to Apple Wallet.

To make sure it's you who's trying to register the device, we'll give you the option to complete the verification by SMS or by calling TSB on the displayed number.

If you choose SMS, we'll send a verification code to the mobile number registered to your account. All you need to do is enter the code in the Wallet app.

And that’s it – you’re ready to start using Apple Pay. In most stores you’ll be able to spend up to £100 per contactless transaction but there are some that’ll let you make higher value payments. If the contactless payment limit is changed from the default maximum using TSB app, then this will become your new maximum limit for using Apple Pay in-store. And in apps, there’s no upper limit.

Need some more help?

From learning how to remove cards to the contactless transaction limit, we've listed answers to frequently asked Apple Pay questions.

See FAQs